71-75 Shelton Street
London, WC2H 9JQ
+44 7432 239566
London, WC2H 9JQ
+44 7432 239566
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We offer trials for depending on the use-case. Please get in touch with firstname.lastname@example.org and provide further information on your server requirements and workload.
Unfortunately we do not offer machines on an hourly basis for now. The shortest rental period is one week.
Unfortunately not, you would need to rent the server first to be able to check this. However we recommend getting in touch with our support team through live-chat for any questions regarding latency as these vary from server to server.
No, we only accept debit or credit card payments for now. For long-term or bulk rent purchases we can also work with direct bank to bank transfers or find alternative payment solutions.
If the server is purchased between Monday and Saturday, 7am-10pm EST, it will usually take less than 1 hour between the moment you purchase the server and the time you receive the login details via email. Note that it may take up to 36 hours in some cases, but you will be informed straight away by email by our technical team if that is the case.
Worry not. All FluidStack servers come with Hyper-threading for Intel CPUs or multi-threading for AMD CPUs. In both cases, this allows for 2 threads per physical core (e.g. an 8 core CPU will have 16 threads). If the server you purchased is a Virtual Machine, the number of vCPUs shown will correspond to the number of physical cores, NOT to the number of threads. So even if the vCPU number displayed is half of what you expected it to be, you will still have access to double that amount of threads. If you are still confused, please email email@example.com and they’ll be able to better help you.
We do not collect or process any personal data, nor do we sell any to third parties.
We destroy your VM and any image you ran on automatically when your subscription ends. So all your data would be automatically erased. Please beware of that and make sure to save your data externally when requesting a server cancellation.
Each bare metal machine receives a fully dedicated IP, whereas virtual machines are placed in a firewalled internal network with specific ports forwarded in. There is virtually no performance loss running a VM compared to a bare metal server (less than 3%). In both cases, the server is fully dedicated to you.
Mining is only allowed on consumer cards (GeForce RTX range) excluding the latest RTX 30xx series range. Mining is NOT allowed on enterprise grade cards such as the Tesla V100, A100, RTX A6000 etc.
Note that if you are caught mining on a server you are not allowed to, you will immediately be kicked off that server and we will not refund you for your purchase as this is a serious breach of FluidStack’s policy.
If you accidentally shut down one of the servers you rent, please email our technical team using the firstname.lastname@example.org email address. Make sure to indicate the VM ID of the server which needs to be rebooted. One of our tech team members will then get your server back live as soon as possible (typically Monday to Saturday from 7am to 10pm EST).